Charlotte Steverson - Kestrel Coffee Roasters

In this episode of Vermonters in Business, we sit down with Charlotte Steverson, Co-Owner of Kestrel Coffee Roasters, a Vermont-grown coffee brand known for meticulous sourcing, exceptional hospitality, and a fiercely people-first approach to service.Originally from White Plains, NY and now based in South Burlington, Charlotte brings a rare dual perspective to business leadership. For the past seven years, she has balanced co-running Kestrel with her ongoing part-time work at Spectrum Youth & Family Services—an experience she credits with shaping her empathy, management style, and commitment to building a workplace where staff feel genuinely supported.Charlotte shares Kestrel’s philosophy on hospitality, why their cafés don’t accept tips (including their new airport location opening soon), and how that policy ties into dignity, consistency, and culture. She also sheds light on the behind-the-scenes work of scaling a mission-driven beverage brand while staying rooted in Vermont values.Connect with Charlotte:Website: www.kestrelcoffees.com